We run our own company on it first
We build AI-powered solutions for other organizations, so we run AppsTech Labs on them first. Four members of our team are AI. William answers visitors on this site. Maya, Nora and Elias look after our clients' accounts, each for its own products.
Each one says it is an AI in its first message to a person. Each one has a short list of what it does on its own, and a longer list of what it hands to a person on our team.
Four jobs, four names
| Who | Does on its own | Hands to a person |
|---|---|---|
| William The chat on this site, for every product, in English and French | Answers questions from our client guides, reads screenshots, shares user guides, and passes the conversation on with what was said. | Quotes, discounts and every price other than Prysme's published starting prices; demonstrations; contracts; any question the guides do not answer. |
| Maya Initium, the Assessment and our AI-powered solutions | Follows up each Initium evaluation, answers support questions from the guides, and sends routine reminders. | The Assessment's scope, schedule and price, which our analysts set; proposals; complaints. |
| Nora Justisys, for the law firms that use it | Answers support questions, checks in when a firm's use drops, and reminds firms before a renewal. | Prices, contracts, complaints, and anything sensitive about a case. |
| Elias Prysme, for its trial and paying accounts | Checks in during a trial, answers support questions, and reminds clients before a renewal. | Prices, contracts, complaints. |
How we keep their work in check
A review period first. Each one started with a period in which a person approved every email before it was sent.
A daily limit. Each one sends at most 20 emails a day on its own.
Rules in the system, beyond the instructions. Amounts we do not publish are taken out of a chat reply before the visitor sees it.
A daily reading. A person reads what they wrote and scores it from 1 to 5. Each miss is traced to its cause: a gap in our guides, a fault in a product, or a question it should hand over.
Urgent requests reach a person fast. When someone names a budget or a start date, a person on our team is alerted within the hour.